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We want you to feel looked after, not trapped. This is how refunds work — plainly, and in keeping with India's consumer law.
Offerings that are delivered to you the moment you pay — such as the Health Balance Score Card assessment — draw on work and technology that begin at once. For that reason they are generally non-refundable once the reading has been generated or delivered. If you were charged in error, or the reading was never delivered, write to us and we will make it right.
For a program such as NEEV, or a paid course of live sessions, if you wish to withdraw before it begins, contact us and we will discuss a fair refund of the portion not yet delivered. Once a program is underway, fees for the part already delivered are not refundable. A single live session missed — by you, or because of an event beyond our control (see Force Majeure in our Terms of Sewa) — is not, by itself, grounds for a refund; we will make reasonable efforts to let you catch up or reschedule.
The Swasthya Kosha journal is sold on Amazon. Returns, replacements, and refunds for it are handled under Amazon's return policy for that order, not through us. If it arrives damaged, defective, or wrong, use Amazon's return process, and tell us too so we can help.
Nothing in this policy takes away your rights under India's consumer protection laws. If a service or item we provide is defective, deficient, misrepresented, or not delivered, you are entitled to a remedy — repair, replacement, or refund as appropriate — regardless of anything above. Any refund we agree will be made to your original payment method within a reasonable time.
Write to us at connectomjoomsuh@gmail.com with your name, what you paid for, and what went wrong. Our Grievance Officer will acknowledge within 48 hours and aim to resolve within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.
Grievance Officer — Gurudeo Singh, OMJOOMSUH (OPC) PVT LTD
B-1084, Church Road, Indira Nagar, Lucknow, Uttar Pradesh 226016
gurudeosingh@gmail.com
OMJOOMSUH (OPC) PVT LTD · Lucknow · connectomjoomsuh@gmail.com